Frequently Asked Questions

Everything you need to know about your All Time Low Official Shop experience.

How long will it take for my order to ship?

Standard orders are typically processed within 2-3 business days. Domestic shipping usually takes 5-7 business days, while international shipping can take 2-4 weeks depending on your location and customs processing.

What is your return policy for apparel?

We accept returns and exchanges on unworn, unwashed items with original tags attached within 30 days of delivery. Please note that limited edition drop items and final sale merchandise are not eligible for return.

How do I know which size to order?

Each product page features a detailed size guide with measurements in both inches and centimeters. We recommend comparing these measurements against a favorite shirt you already own to ensure the perfect fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Shop Pay for eligible orders.

Can I track my package once it has been sent?

Yes. As soon as your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website so you can monitor your delivery in real-time.

Do you ship internationally?

Absolutely. We ship to most countries worldwide. Please be aware that international customers are responsible for any customs duties, taxes, or import fees imposed by their local government upon delivery.